Vera AI

Messaging-first markets

Messaging is the front door.

Not the website. Not the phone. Vera answers on Messenger, Instagram, WhatsApp and your own site — in your customer’s language, from your real content — then books the appointment, routes to the right branch, or hands your team the whole conversation.

How it works

It is running on this page. Ask it anything.

Answers on

  • FacebookFacebook Pages & comments
  • MessengerMessenger DMs
  • InstagramInstagram DMs & comments
  • WhatsAppWhatsApp
  • Your own website
01 08

Every channel, one place.

Messenger, Instagram DMs, comments on your posts, WhatsApp and your own website — arriving in one inbox instead of five.

02 08

It reads what you actually wrote.

Answers come from your real menu, prices and policies — not from a model’s imagination, and not from a script someone has to maintain.

03 08

Then it does something.

A reply on its own is a dead end. Vera takes the next step the customer was actually asking for.

04 08

Routes to the right branch. Books the slot.

It works out which location they mean, checks what is genuinely free, and puts the appointment in the calendar.

05 08

Answers the question. Defuses the complaint.

Opening hours in a second. An unhappy customer acknowledged calmly, logged, and put in front of your team.

06 08

Public answer. Private detail.

Comments on your ads get a real reply in public — while prices and personal information go to the DM, never under the post.

07 08

And it knows when to stop.

Anything sensitive, unusual or worth real money goes to a person, with the whole conversation already attached.

08 08

Then it is ready for the next one.

At two in the morning, on a public holiday, during a sale — without anyone sitting on the inbox.

Industries

Built for businesses where the messages never stop.

The platform is the same everywhere. What changes is the content, the questions it asks, and what it does next. Pick the one closest to you.

Most enquiries arrive after closing, and nearly all of them ask the same four things: how much, are you free Saturday, which branch, do I need a referral.

  • Books into the real calendarOffers only slots that are genuinely open, takes the booking, returns a reference. The slot then disappears for everyone else.
  • Sends them to the right branchWorks out which location they mean from how they write. When the message is ambiguous it asks instead of guessing.
  • Answers the repeat questionsPreparation, aftercare, what to bring, which services each branch actually offers — from your content, never invented.
  • Escalates anything clinicalAnything that needs a practitioner goes to a named person with the whole conversation attached.
Example exchangeillustrative, not a real customer

Hi, magkano po ang laser treatment? And available po ba kayo this Saturday sa BGC?

Hi! Our laser treatments start at the range listed on your consultation sheet — the exact price depends on the area treated, so our practitioner confirms it at assessment. For BGC this Saturday I have 10:30am and 2:00pm open. Would either work?

10:30 please

Booked — Saturday 10:30am, BGC branch, reference BK-4471. Please come 15 minutes early for the assessment form. Anything else I can help with?

What it will not do. The assistant never gives clinical advice, diagnoses, or recommends a treatment. Anything medical is routed to a practitioner.

The same five steps, every time

  1. 01

    Catch

    A message arrives on Messenger, Instagram or your website — at 11pm, on a Sunday, during a typhoon.

  2. 02

    Answer

    From your real content: prices, services, hours, requirements. Never invented.

  3. 03

    Qualify

    It asks the questions your team would have to ask anyway, and records the answers.

  4. 04

    Act

    Books the slot, registers the request, drafts the brief, routes to the right branch.

  5. 05

    Hand over

    Escalates to a person with the whole conversation attached. Nobody re-asks anything.

Where your customers actually are

In messaging-first markets, most enquiries never touch a website or a phone line. They arrive as a direct message, usually outside office hours, and whoever replies first wins the customer.

The Philippines is the clearest example we can measure: 102.3 million Messenger users in July 2026 — 84.4% of the population and about 95% of everyone online (NapoleonCat). The same pattern holds anywhere WhatsApp or Messenger displaced email and the telephone.

  • WebsiteA single script tag. Works on any site.
  • Facebook MessengerWhere most customers in messaging-first markets already are.
  • Instagram DMsSame setup as Messenger, no extra work.
  • Facebook & Instagram commentsA separate surface from DMs — and usually a busier one.
  • WhatsAppNeeds its own Meta Business Verification, so it is scoped per client.
  • ViberViber charges a monthly platform minimum, so it is quoted per case.

It does not make things up

Vera means true. The assistant answers only from your real content — your prices, your hours, your policies. When it does not know something, it says so and hands over to a person.

That rule is enforced in code, not policy. A tenant can add facts; no configuration can switch off the rule that stops it inventing them. It is the one thing we will not let a client turn off.

We also build the hard things

Custom websites and custom automations, scoped and quoted per project. If the standard assistant is not what you need, tell us what is.

Custom builds

Found by AI search

We structure your content so ChatGPT, Gemini and Perplexity can cite you by name — included in the engagement, not sold separately.

How that works

Common questions

What does Vera Automation do?

Vera Automation builds AI assistants that answer customer messages for Philippine businesses on Messenger, Instagram, WhatsApp and website chat, in English, Tagalog or Taglish. The assistant answers only from the business’s own content — its real prices, hours, services and policies — then qualifies the enquiry, books an appointment where relevant, and hands the full conversation to a person when it cannot help.

How is an AI assistant different from a chatbot?

A chatbot follows a fixed decision tree and fails as soon as a customer phrases something unexpectedly, while an AI assistant understands the question as asked and answers from a body of real business content. The practical difference shows up in coverage: a tree only handles the paths someone thought to build, whereas an assistant handles the long tail of ordinary questions and escalates the rest instead of dead-ending.

Can an AI assistant reply in Tagalog and Taglish?

Yes — the assistant replies in whichever of English, Tagalog or Taglish the customer used, matching how they wrote rather than forcing one language. This matters in the Philippines because customers routinely switch mid-sentence, and a reply in stiff formal English reads as a machine even when the content is correct.

Will the assistant make things up about my business?

No — the assistant answers only from content you supply, and when it does not know something it says so and escalates to a person. That rule lives in the platform’s own code rather than in each client’s configuration, so no setting, prompt or customisation can switch it off; it is the one behaviour a client cannot override.

Which messaging channels do you support?

Vera answers on website chat, Facebook Messenger, Instagram direct messages, and — separately from those — Facebook and Instagram post comments, all handled by one shared assistant. Comments matter as much as the inbox in messaging-first markets, because a boosted post collects far more questions than the inbox ever does, and a public reply is governed by different rules. WhatsApp and Viber are available on request rather than as standard: WhatsApp needs its own Meta Business Verification, and Viber charges a monthly platform minimum.

Why does Messenger matter so much for Philippine businesses?

The Philippines had 102.3 million Facebook Messenger users in July 2026 — roughly 84.4% of the population and about 95% of everyone online — which makes it the default place customers start a conversation. For many Philippine SMEs, Messenger is not an extra channel to bolt on: it is where the business already happens, ahead of both the website and the phone.

How long does it take to go live?

Website chat can be live within days of receiving your content, while Messenger and Instagram depend on Meta’s App Review, which currently takes about four to six weeks. The waiting is on Meta’s side rather than the build, which is why the review is filed early and the website channel usually launches first.

Does the assistant take payments?

No — Vera does not handle payments inside the conversation, by deliberate choice. Payment handling brings a large share of the regulatory and security burden while adding a small share of the value for the businesses we serve, so the assistant qualifies, books and hands over, and payment happens the way it already does.

What happens when a real person needs to take over?

The assistant escalates to a named person with the entire conversation attached, so nobody has to re-ask what the customer already explained. Escalation triggers on an explicit request for a human, on anything the assistant cannot answer from your content, and on whatever thresholds you set — a high-value enquiry, a complaint, a specific keyword.