Website chat
Live within days of receiving your content.
A single script tag on any site — WordPress, Shopify, Wix, a static page, anything. No plugin, no platform lock-in, and nothing to review or approve before it can go live.
Time to live: Days
Channels
Answer where they actually message you.
In messaging-first markets the website is not the front door. The Philippines had 102.3 million Messenger users in July 2026 — about 84.4% of the population and roughly 95% of everyone online — and the comment section under a boosted post collects more questions than the inbox does.
Source: NapoleonCat, July 2026.
Every channel, and what it really involves
Facebook Messenger
Where most customers already start a conversation.
Connects to your existing Page. Requires Meta App Review, which currently takes about four to six weeks — the wait is on Meta’s side, not the build, which is why we file early and usually launch website chat first.
Time to live: 4—6 weeks (Meta review)
Instagram direct messages
Same setup as Messenger, no extra work.
Instagram DMs run through the same Meta connection and the same assistant. If you are doing Messenger, Instagram costs nothing additional to add. Your Instagram account needs to be a Professional account linked to your Facebook Page.
Time to live: With Messenger
Facebook & Instagram comments
A separate surface from DMs — and usually a busier one.
A boosted post collects far more questions than the inbox ever does, and almost none of them get answered. We answer them, and move anything about price or personal detail into a private message rather than leaving it under the post. Simple questions — opening hours, location, parking — are answered publicly, where they help everyone reading.
Time to live: With Messenger
WhatsAppOn request
Available on request, not part of the standard engagement.
WhatsApp requires its own Meta Business Verification against your registered company documents, separate from everything above, and a dedicated number not already tied to a WhatsApp account. That makes it a scoped piece of work per client rather than something we can switch on. Template-message fees are billed by Meta and passed through at cost.
Time to live: Scoped per client
ViberOn request
Quoted per case, because Viber charges a monthly minimum.
Viber’s business platform has a monthly platform fee independent of usage, so it does not fit inside a flat engagement. Second most used messaging app in the Philippines at roughly 71% reach, and worth it for some businesses — we will tell you honestly whether yours is one.
Time to live: Quoted per case
Why WeChat is not on that list
WeChat permits one Official Account per overseas business entity, which means it cannot be provisioned per client the way Messenger can. It is a capability we can discuss case by case, not a channel we sell as standard — and saying otherwise would be a promise we could not keep at the second client.
The 24-hour window, plainly
Meta lets a business reply freely for 24 hours after a customer messages. After that, follow-up needs either a paid template or the Human Agent tag, which extends the window to seven days for a real person. The old message tags were retired in April 2026, so any tutorial older than that teaches a pattern that no longer works.
We mention this because it shapes what automated follow-up can legitimately do, and a vendor who does not raise it either does not know or is hoping you will not ask.
Not sure which channels are worth it for you?
Ask the assistant. It will tell you when a channel is not worth the money for a business like yours.
Custom builds